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Author Topic: forgotten password  (Read 347 times)
Andy c
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« on: November 26, 2010, 01:36:25 AM »

Hi
I've looked on the zencart site but can't seem to find a valid response (only old versions) of my error which I have come across accidentally
I was trying to use my customer account but had forgotten my password ,so retrieved it but it always says "There was a security error when trying to login".
I can't remember if this is the usual error or something different ,have tried it on ff and ie with same results cleared cache etc and tried a few new passwords ,also tried manually entering
but works fine if you make a new account ,it will work until you log out and you can't get back in again

thanks
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paulc010
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« Reply #1 on: November 26, 2010, 02:24:12 PM »

Not sure I understand what you're meaning - what version of Zen are you using, and what are the exact steps you're taking to get the error?

Paul
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Andy c
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« Reply #2 on: November 26, 2010, 06:18:35 PM »

Hi

try and sign in as customer . password fails ..press retrieve password check email for new password ... copy/paste & manual still can't sign in as a customer ..repeat and still can't log in
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Andy c
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« Reply #3 on: November 26, 2010, 06:45:58 PM »

OK panic over ...well for me any way
now that I have had a break and time to think I have found the answer ..here
http://tutorials.zen-cart.com/index.php?article=312
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