personal recommendations aren't listed in that, we find that a portion of our worked is gained purely via personal recommendations, people in business talk

, they exchange ideas and experiences.
business fourms, social groups, e-commerce groups even your local chamber of commerce and local enterprise centers will have members and staff you can gain recommendations from.
I disagree with the pricing issue you mentioned to a degree, as many times the customer brief alters as the site is built, additional changes to the orginal brief will be charged for, as with anything in life you get what you pay for and as such you cannot expect the price to remain the same if the brief evolves and includes extra work.
Rainee
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