UPS The art of messing up!

[DGTG Wholesale]

Most of our deliveries are from UPS, and you would think that after years of dealing with them that we would have ironed out all the kinks. You would have thought wrong. The following incidents are true and not made UPS excuse the pun.

1. Delivering to the wrong address.
2. Delivering the invoice but not the goods.
3. Being told that the delivery was stuck abroad while in fact sitting outside their depot.
4. Lied to.
5. Having 4 deliveries due the same day all on different trucks, actually only one delivery gets delivered as rest is not as workload is too much.
6. Being rung up exactly at the time of delivery to be informed that we are not in when delivery was attempted with the Driver sitting at the traffic lights coming into the road, and they rung the only phone on the premises.
7. Time travel, as they attempted delivery at 9.50 when it was only 7.00 in the morning.
8. Being accussed of swearing, when no swearing had been involved, asked to speak to a manager, and having the phone put down after being told they are going home for the day.
9. Having paid all duties, invoice bills etc, to get a person on the phone asking us for payment of duties.
10. Having made complaints and specifically asking to speak to a manager, to then get a clerk ringup who hasn't even read what the complaint was.
11. Extreme weather conditions, on a hot summers day.

I would hope that these are exceptions to the norm but unfortunately they all happen regularly.

[seamus]

I used to use UPS all the time when I was making fibreglass parts, never had any issues with them really, bit pricey so they were,
I did have one similar problem to yours, having them phone up saying "you still owe us X amount"   ehh no, dont think I do,

had plenty of problems with other couriers right enough,

[DGTG Wholesale]

hmmm today just to add salt to the wounds, they phoned at 9.13am just before I was going to ring them and claimed they attempted delivery at 10.50am, the driver hadn't even got here by then, and when it was pointed out the "actual time" they magical got it redelivered. The best bit though was finding the card at 8.59am saying they attempted delivery at 9.34am!! They have developed the art of time travel before anyone else, either that and what is more likely decided to skip delivering to us today and concocted a story to make it sound as if it was our fault but got the times wrong between depot and driver.

[Baa]

I had one UPS delivery which needed the duty and tax paying, I said to the guy I'll just grab my cheque book, it was just down the hall and he started getting agitated saying he would leave if I left the door and I'd have to pick it up from the office. It had turned up earlier than normal from India so I hadn't got everything ready for when the driver turned up.

I went and fetched the book, returned to the door, which took a whole 8 or 10 steps and I could see him running down the path and jumping into his van.

I was fuming, I ran out waving the cheque book but he was off. So I called the local UPS office and complained, was told, he does that because, he doesn't like waiting ....

So I had to wait 5 hours for him to get back to the depot, 9:30pm so I could go and pay to collect a parcel he couldn't wait 30 seconds to accept payment.

[DGTG Wholesale]

I can actually give you one even better than that, recently I had a parcel come from a company that was missing its cert of origin, the shipper in the states has a contract with UPS to provide the C.o.O. It arrived in the uk and went straight into their bonded warehouse, for three weeks!! As UPS UK do not talk to UPS USA, I was told this by their call center, For three weeks I tried unsuccessfully to get UPS UK to email their US colleagues for it, they didn't, and refused to believe what I was saying even with emails from the shipper proving the contract existing. Telling me I didn't know what I was talking about, despite having 25 years knowledge of international haulage, eventually the supplier managed to get their rep to intervene and the cert was provided, but I then got a bill for storage for their cock up!!!!!!!!!!!!!!!!!!!!!!!!

Then two weeks later, they did the same again, this time the UK rang the supplier and told them they had no contract with UPS at all, and that they had to supply the cert. Now it has led to a big stink and we have changed couriers which are cheaper and faster, but I cannot believe that a company as large as UPS can't even speak to each other or email even. Their jingle thats logistics is really in poor taste.