Can i return items to my dropshipper ??

[user1978]

I am looking into dropship and have read through all the T&C's for various dropshippers. Some accept returns (if unwanted) some dont (only if they are faulty) should all dropshippers accept non wanted returns ???

Are they under any legal obligation to ???

[teenymunchkins]

Hmmm ... not sure on that one but would have thought they should accept returns but think it may be different for B2B.  Am sure someone with a little more knowledge will know the answer to that one 

[Juke Airlines]

As a business to business service, I would say they dont have to. However, if they do, then its good customer service and should be commended.

[user1978]

im on a limited budget so i suppose i should be careful what i sell as i dont think my finaces will allow me to take a £200 return 

[scotserve]

You need to read their terms to see what can and connt be done as a retailer you are bound by the sale of goods act and Distance selling regulations - so selling the £200 item it is always possible you may have it returned.
Reading and more importantly understanding the terms of the contract between you and the dropshipper is vitally important

Good luck

[user1978]

Thank you for the reply.

Looks like i am going to have alot of research to do.

[Gothic Dropshipping]

I would say most won't accept returns (and I don't) for "change of mind" though faulty, broken or not as described items should always be accepted by any good dropshipper.

[user1978]

I would say most won't accept returns (and I don't) for "change of mind" though faulty, broken or not as described items should always be accepted by any good dropshipper.

Yep i have found most will not accept returns for change oof mind.

[Gothic Dropshipping]

it shouldn't really be an issue, as you can accept the return yourself and the next time you sell one just send it yourself rather than purchasing from the dropshipper.  In truth if you are selling good quality products "change of mind" should be fairly rare, the normal reason for it as because an item just isn't great quality and the end customer is unhappy when they see it in the flesh as such.

[scotserve]

it shouldn't really be an issue, as you can accept the return yourself and the next time you sell one just send it yourself rather than purchasing from the dropshipper.  In truth if you are selling good quality products "change of mind" should be fairly rare, the normal reason for it as because an item just isn't great quality and the end customer is unhappy when they see it in the flesh as such.

One of the major problems I have seen with dropshipping is that many dropshippees are seriously under funded and rely on the sale money to pay the dropshipper and when something like this happens they have no fallback purse to rely on

[Gothic Dropshipping]

I hear you, but I for one wouldn't start a business without some form of money balance, I appreciate some do, I also appreciate most people fail and never make a business of it

[conran]

I am looking into dropship and have read through all the T&C's for various dropshippers. Some accept returns (if unwanted) some dont (only if they are faulty) should all dropshippers accept non wanted returns ???

Are they under any legal obligation to ???

It depends on the product and your local laws.

In the UK the distance selling regulations cover this by stating that the customer has a right to change their mind. You have to offer that in the T's & C's. I don't think there is a limit on this time, but I think the minimum you have to offer is 7 days.
This is different for adult toys (something I am acutely aware of, so worth mentioning), because of the health implications. I assume there are other industries and products where this applies.

My customers can return items within 7 days if they are unopened. 14 days if they are opened but unused and faulty.

My dropshipper allows this and complies with law.

Basically, you need to copy/paste your dropshipper T's & C's in this regard while checking your local laws. Use common sense too though, you might be more willing to be flexible when your ds isn't. For example, electrical items and complex and expensive items you'll want to make sure your T's & C's are watertight. But for items where your mark-up is really good and faults/returns unlikely, you can afford to be more strict on your returns policy.

Always consider how a potential customer will view your statement of it. It could be the difference between regular customers and none.

[scotserve]

It depends on the product and your local laws.

In the UK the distance selling regulations cover this by stating that the customer has a right to change their mind. You have to offer that in the T's & C's. I don't think there is a limit on this time, but I think the minimum you have to offer is 7 days.

My dropshipper allows this and complies with law.

Your dropshipper is not included in the distance selling regulations the DSR's are consumer laws, you buying from your dropshipper is business to business not consumer so they do not need to comply with DSR's

Basically, you need to copy/paste your dropshipper T's & C's in this regard while checking your local laws. Use common sense too though, you might be more willing to be flexible when your ds isn't. For example, electrical items and complex and expensive items you'll want to make sure your T's & C's are watertight. But for items where your mark-up is really good and faults/returns unlikely, you can afford to be more strict on your returns policy.

Totally wrong for same reason above B2B laws and terms are totally different to consumer laws and terms - nobody should ever copy and paste terms for anything as no two businesses are ever the same not are the laws applicable to each.

[conran]

It depends on the product and your local laws.

In the UK the distance selling regulations cover this by stating that the customer has a right to change their mind. You have to offer that in the T's & C's. I don't think there is a limit on this time, but I think the minimum you have to offer is 7 days.

My dropshipper allows this and complies with law.

Your dropshipper is not included in the distance selling regulations the DSR's are consumer laws, you buying from your dropshipper is business to business not consumer so they do not need to comply with DSR's

Basically, you need to copy/paste your dropshipper T's & C's in this regard while checking your local laws. Use common sense too though, you might be more willing to be flexible when your ds isn't. For example, electrical items and complex and expensive items you'll want to make sure your T's & C's are watertight. But for items where your mark-up is really good and faults/returns unlikely, you can afford to be more strict on your returns policy.

Totally wrong for same reason above B2B laws and terms are totally different to consumer laws and terms - nobody should ever copy and paste terms for anything as no two businesses are ever the same not are the laws applicable to each.

Read it again.

I didn't say that a DS has to comply with Consumer DSR, I said MY DS does.

My DS takes into account that they need to have a good policy to protect their business customers, and so they do everything they can to comply with the basic principles of the DSR for Consumers too. It's not in the interests of a DS to make your life difficult, you can just find another supplier with more adequate conditions to suit you and protect your business.

Of course you should always check your legal requirements when selling anything. I'm not suggesting otherwise. And that IS what I said above.
But checking the T's & C's of your own DS will at least give you a guide of what they can do for you, and then you adjust them to what you need to comply with under DSR and Consumer protection.

[scotserve]

I can read

What you said was " My dropshipper allows this and complies with law."
Your dropshipper has no DSR law to comply with and thats what I was saying

Also

You stated "Basically, you need to copy/paste your dropshipper T's & C's in this regard while checking your local laws."
This is what I was saying was wrong you should never copy and paste *anything* in respect of legal terms and conditions its the best way of getting your arse bit, in addition it may also be a breach of copyright as well as being a totally different business model.