More EU rules to worry about

[KNM Computers]

It might be a silly question but are these new rules just EU or do they stand for UK as well as i only ship to UK/ NORTHERN IRELAND?

[scotserve]

Yep silly question 
UK is part of EU so affects UK as well
Not law yet so get your finger out and start harrasing your MEP

[KNM Computers]

lol ok another silly question what is MEP? 

[seamus]

Member of the European Parliament

[scotserve]

Just thought I might point out that the new DSR's dont allow you to discriminate on which country you can sell to within the EU

[KNM Computers]

Just thought I might point out that the new DSR's dont allow you to discriminate on which country you can sell to within the EU

So if someone buys something from me and wants it delivered to spain i have to do so even tho i say i only ship to the UK?

[scotserve]

Just thought I might point out that the new DSR's dont allow you to discriminate on which country you can sell to within the EU

So if someone buys something from me and wants it delivered to spain i have to do so even tho i say i only ship to the UK?

My understanding at the moment is yes - not only that but if it costs more than €40 and they return it you will be out of pocket carraige both ways

[KNM Computers]

Surely that would distroy business's rather than help them? Lol lol

[KNM Computers]

Also surely if you dont have the shipping option to the EU ( i.e  spain) they cant register an account nor have it shiped?

[scotserve]

http://www.europarl.europa.eu/en/pressroom/content/20110323IPR16151/html/Better-protection-for-online-shoppers

[PewDrop]

This section caught my eye...

Delivery and responsibility for the parcel

Delivery is where many consumers experience disappointment. Under the new rules, any good or service ordered at distance, must be delivered to the buyer within 30 days, otherwise the consumer will have the right to cancel the purchase. The trader is responsible for any damage or loss of the good during delivery.


This raises the thought that sellers could just not bother to deliver to a customer that could potentially cost them money.    How would this get policed?

As an aside..
My son works for the Argos/Homebase Catalogue call centre, there are 2 shifts of staff manning the phones dealing with returns of unwanted/faulty goods, they take on extra staff during the run-up to and the month after Christmas just to deal with the extra load of returns.

They are also recruiting compliance specialists in anticipation of the changes.

Argos/Homebase turn over was £5.8 billion in the last finacial year.

I wonder how they will get around delivering and accepting a return of a Sofa to an Eastern European State?

I am sure that the big catalogue companies will put their corporate oar in the water over these changes.